Core and Values
The Company's overall aim is to exceed the expectations of our
customers through the quality of our customer service whilst
providing a friendly and supportive working environment for our
staff. One of the key components of the Company's continued success
is our reputation as a long-standing, trust worthy, locally owned
and managed company, delivering excellent customer service from the
quality of our products, through to service and delivery. At the
heart of these activities run our core values. These are what make
Romerils what it is today and differentiates us from our
competitors.
We hope that by having a defined set of values we will continue
to be successful whilst continuing to build a company culture of
honesty, openness, fairness and flexibility, in a quality shopping
and working environment.
Honesty and integrity:
We display honesty in all our working relationships, with our
colleagues, customers, suppliers and other external contacts. We
are truthful and candid, keep our promises, and deliver on our
commitments. We apply the highest ethical standards in all that we
do.
Customer focus:
We never lose sight of what really matters: the satisfaction of
our customers. We pride ourselves on delivering excellent service
and an unsurpassed product range, including market-leading,
innovative products to suit all customer needs, offering value for
money.
Respect and fairness:
We care for our staff and treat them fairly and with dignity and
respect. We extend the same level of respect and fairness to our
colleagues as we do to our customers.
Teamwork:
By supporting colleagues and sharing ideas, working
co-operatively and adopting a strong sense of team spirit, we will
all achieve objectives more easily and create a sense of community
and pride in how Romerils' operates as a business.
Environment:
With the ever-increasing issues our planet and ultimately the
people living on it face, we are always looking for environmental
benefits. This applies to the way we run our organisation as well
as the product we select to take to market.
Appreciation:
Our success is, and always has been, essentially due directly to
all of us.It is us, our hard work, continued support and
determination to do our best in everything we do that makes us
thrive.