Support & Administration Careers
The following department is not customer-facing, however
there is always contact with both internal and external customers
so excellent customer care skills are still required, as is very
good written and spoken English plus skills and abilities relevant
to the particular role.
This department covers everything from
reception and switchboard to providing quotations, sales and
purchase ledger and taking account payments. Staff in
administration must speak, read and write very good English.
The receptionist is the first point of
contact for all customers coming into the administration area,
therefore excellent communication skills are paramount. They are
also responsible for answering the switchboard and must be able to
gain a good knowledge of all the products we sell to enable them to
answer customers' questions and to direct them to the correct
department.
There are four main areas in the
actual administration office: Accounts, purchase and sales ledger,
credit control, and pricing and quotations.
Each of these areas demands specific
skills relevant to the role but generally a good background in
maths and computer skills are important.
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