At Romerils, we strive to offer the best products and services to our customers. However, we understand that a product may not always be right for you. You can return eligible items for a full refund within 28 days of purchase.
Please retain your proof of purchase in case you need to return an item.
Returning an item if you've changed your mind
If you change your mind about a purchase, items can be returned to our store for a refund or exchange within 28 days of the original purchase date. Items must be unused, fully packaged and accompanied by proof of purchase. Returns are subject to our Terms & Conditions.
Purchases made online or by telephone can be returned in person to our Dumaresq Street store.
For high-value or large items, we can arrange collection from your address.
Returning an item that's faulty
If your purchase is found to be faulty within three days of delivery, you can return it with proof of purchase for a full refund or exchange.
For faults identified after three days, please contact us. A member of our team will advise you on the next steps based on the item and fault.
Returning an item that has been gifted
If you return an item with a gift receipt, you can exchange it within 28 days of the original purchase date. Please note that this may be earlier than the date on which you received the gift.
Receiving your refund
Refunds are normally issued using the original payment method. See the details below.
Credit or Debit Card
Refunds for purchases made by credit or debit card will be issued to the same card. If you are returning an item in store, please bring the card and proof of purchase.
Apple Pay or Google Pay
Refunds for purchases made with Apple Pay or Google Pay will be returned through the same service and to the same card used for the original transaction.
PayPal
Refunds for purchases made through PayPal will be processed through PayPal and returned to the original card used.
Cash
Cash purchases made in store will be refunded in cash when valid proof of purchase is provided.
Gift Vouchers & Credit Notes
For purchases made with a credit note or gift card, we will issue a new gift card for the value of the returned items. If you already have a gift card, the balance can be added to it.
Items that can't be returned
Some products cannot be returned or exchanged unless they are faulty. These include:
- Products purchased more than 28 days ago.
- Products that have been unsealed or opened, except where necessary for inspection.
- Products without their original packaging or labels.
- Products or packaging in poor condition.
- Made-to-order furniture.
- Items for which a third-party warranty or offer has already been redeemed.
- Items that cannot be returned for hygiene reasons.
Please read our full Terms & Conditions.